FAQ
Please expect a reply within the next 24-48 hours, Monday through Friday. If you haven't received an email after the stated time frame, please check...
Fri, 14 Jul, 2023 at 12:12 PM
The shipping code that you used provides you with a shipping upgrade from standard shipping to USPS Priority shipping. Standard shipping is notorio...
Tue, 27 Jan, 2015 at 12:04 PM
The Fingercomber Unit is a custom hand-working, that is individually made to order (in America). It is not a mass produced item. Each unit is crafted by a...
Wed, 21 Jun, 2023 at 11:41 AM
We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened Havana...
Tue, 27 Jan, 2015 at 2:56 PM
We are more than happy to accommodate exchanges of Havana Twist Hair that has NOT been opened, worn or tampered with.You may exchange your Havana Twist Hair...
Tue, 27 Jan, 2015 at 4:17 PM
Hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety o...
Tue, 27 Jan, 2015 at 4:18 PM
You must contact us first at (customercare@fingercomber.com) within the industry leading thirty (7) day exchange period. We will then issue you a Return Mer...
Wed, 28 Jan, 2015 at 9:59 AM
You are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number as FingerComber will not be held res...
Wed, 28 Jan, 2015 at 10:00 AM
We will send you the different color hair extensions after we have received, inspected and confirmed that the returned hair extensions were not opened an...
Wed, 28 Jan, 2015 at 10:02 AM
We will provide an exchange for unopened Havana Twist Hair, and KinkyComber hair within industry leading thirty (7) days of the date that you receive your h...
Wed, 28 Jan, 2015 at 10:40 AM