FAQ

May I exchange Havana Twist Hair, without contacting you or getting an RMA?
No. You must contact us prior to sending your exchange as our return address is different from the address we ship our hair extensions from. Also, the RMA f...
Wed, 28 Jan, 2015 at 10:49 AM
How long does it take for my order to ship?
It typically takes 1-2 business days to process your order.  Orders are shipped Monday through Friday, excluding weekends and holidays.  We do NOT process a...
Wed, 21 Jun, 2023 at 11:50 AM
What is a Pinch of Salt?
Pinch of salt is gray hair that we can add to certain unitss. It is lightly scattered throughout the hair with the intention to make it easier to blend your...
Fri, 31 May, 2019 at 4:40 PM
Color Guide
We made a video of what some of our units look like out of the box. Please visit: https://youtu.be/OvRBOZ0au88
Tue, 27 Jun, 2023 at 3:04 PM
Full cap or half cap wigs?
The majority of our units are full capped wigs with a half cap construction. Our original fingercomber unit has a traditional cap. We also have a spot dedic...
Tue, 27 Jun, 2023 at 3:18 PM