We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened Havana Twist Hair for the right color. Due to hygienic reasons we only exchange Havana Twist Hair that has not been opened, worn or tampered with. The Finger Comber Units, Wash and Go Units, Urban Bobs, and other products are not returnable, or exchangable, also due to hygienic reasons. We do not issue refunds, only exchanges on returnable items.